We aim to offer our respected customers the most innovative, modern and stylish products. For the order that fails to meet our customer’s expectation, we follow the following policy:
We don’t have full control over size, however, we strictly follow your requirements and process them to your selected size. In case, it doesn’t fit your needs and concern, feel free to send a request to our customer service within the 3 days after the delivery of the product. For user convenience, Size charts are also provided on all leather jackets.
It is to inform you that we don’t accept returns or exchange of inaccurate sizes after the 3 days for custom and standard products. We recommend you to cross-check the measurements thoroughly before you place an order.
In such a case where color is different from the online images, you are supposed to send 3 to 5 pictures of the ordered product within 3 days after the delivery of the product. We would replace it soon or refund your cash in the case of non-availability of the desired color. (Conditions Applied)
No refunds or exchange will be entertained on ordering the products for only trial purposes.
Cancellation of Order:
We would accept the request for order cancellation as per the following policies mentioned below:
- The solicitation for the cancelation of your order should be made within 36 hours. if the cancellation will be made inside 36 hours so we will be refunded the entire sum in your account.
- Cancellation of the order after 36 hours will bring about an immediate deduction of 35% from your paid sum.
- If you request order cancellation within 7 days, 45% will be deducted from the order amount.
- We won’t accept the order cancellation requests after 7 days of its confirmation.
Our quality control department carefully inspects the products for which we receive for refund or return and thus determine if the item is the same as you ordered from our website.
In case of any damage to the product during the shipment process, you will have replaced the product at our expense. Please feel free to mail use and specify the product damages within (24) hours.
Refunds will be entertained only when delivery of the order passes 29 days for any item after the payment confirmation. The specific period starts from the time when an order is confirmed by the customer.
Moreover, in case the consignment has no arrival within (6) days after the express shipment, you can ask for an order tracking code.
Customer satisfaction is our first priority. If you have a solid reason to request a return or refund, contact us on the following details with complete info about your order.
Postage and Packaging:
Packaging and postage charges are not refundable by newamericanstore.com and relative shipment return cost must be paid by the buyer.